Frequently Asked Questions

Everything you need to know about our luxury fragrances and body care.

Where are Acca Kappa products manufactured?

All Acca Kappa products are proudly made in Italy, maintaining the high standards of craftsmanship and quality that our family-owned brand has been known for since 1869.

What is your shipping policy for domestic orders?

We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days. Orders over a certain threshold may qualify for free shipping as indicated at checkout.

Can I return a fragrance if I have opened it?

Due to hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.

Are your products cruelty-free?

Yes, Acca Kappa is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we prioritize sustainable, plant-based ingredients.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How should I store my fragrances to ensure they last?

To preserve the integrity of the essential oils, store your fragrances in a cool, dry place away from direct sunlight and extreme temperature fluctuations.